Hi.

I have a problem; I can’t configure OTRS to authenticate whit Active Directory, I was configuring  and I cannot  log me in the system whit AD.

I have that questions:

I should configure each agent in the database after to try configure the Active Directory?, if yes(whit password?)

I have the next info

User Administrator in AD:  adminotrs  à in the Users folder

Server: serverdemo

Domain : demo.com

that is my config.pm,

  $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

  $Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com';

  $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=demo, dc=com';

  $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

  $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=adminotrs, ou=Users, dc=demo, dc=com';

  $Self->{'AuthModule::LDAP::SearchUserPw'} = 'adminpsw';

Do I need another configuration?

Or is bad my configuration?

Thanks