Dan, Are you attachments being stored in the db or the filesystem? ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* Daniel Seifert wrote:
Hi,
since OTRS 1.1.3 up to 1.2.3 we notice a problem where attachments in an incoming mail are not displayed correctly.
Often customers write us in HTML mails and attach one or more files. We end up getting a list of attachments where the name does regularly not match the content.
Example1:
For plain-ascii mails with attachments, the list of attachments shows the attachments + the ascii text:
attach1.zip - the file attach1.zip I sent file-1 - the ascii text of the message
Technically speaking file-1 should not be there at all as it is the actual message that is also displayed in OTRS. No need to have it in the attachment list again (no email client would do it this way). At least it could be named "Plain Ascii" or something like this.
But we can live with this problem. Far more annoying is where Outlook users send an html email with attachments. Here it can happen that the attachments are labelled incorrectly, e.g.
attach2.zip file-2 attach1.zip file-1
When clicking on attach1.zip, I see the mail message, when clicking on file-1 I get a zip file in OTRS.
Again, the plain ascii part does not need to be displayed in the attachment list. Also, the HTML part should be labelled as HTML.