I realize this is more of an Apache2 question (and we have looked through the Apache2 docs some already, to no avail), but I thought that someone else here may have solved this identical problem. We have a brand new OTRS 1.2.4 installation on a new SuSE 9.1 server with Apache2. (This is our first SuSE 9.1/Apache2 production installation). To access OTRS, we find that users must enter "http://serverFQDN/otrs/index.pl" in their web browsers. If they enter "http://serverFQDN/otrs/" they get a 404 Object Not Found error. It seems as if the file /opt/otrs/var/httpd/htdocs/index.html doesn't redirect the user successfully. Ideally, we would like users to enter only "http://serverFQDN/otrs" (without the trailing slash) if possible, but we'll settle for just getting this redirect to work. Thanks! Mark -- _________________________________________________ L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678