I figured it out right after I sent the e-mail and now I realize that I
should often begin in the most logical place before I make the problem
more complex than it is. So for those of you who are new/interested...
In the OTRS install directory (C:\ProgramFiles\OTRS\) you should see a
CRONw folder that has all the necessary documents to help you with the
script execution intervals.
Ryan
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: Thursday, April 15, 2010 1:54 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 19, Issue 57
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Today's Topics:
1. IMAP not available in our OTRS 2.3.4 installation on Ubuntu
Karmic (Cristian Alvarado)
2. 2.4.7 - Locked Tickets (Mikola Rose)
3. postmaster mail account on windows 2008 (Ryan Miguel)
4. Sending files as e-mail (R N D Martin)
5. Re: Sending files as e-mail (Nils Leideck - ITSM)
6. Re: 2.4.7 - Locked Tickets (Nils Leideck - ITSM)
----------------------------------------------------------------------
Message: 1
Date: Thu, 15 Apr 2010 11:10:30 -0700
From: Cristian Alvarado
Subject: [otrs] IMAP not available in our OTRS 2.3.4 installation on
Ubuntu Karmic
To: otrs@otrs.org
Message-ID: <4BC75696.8030802@sfsu.edu>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Hello,
We recently upgraded OTRS from version 2.3.2 to 2.3.4 on Ubuntu Karmic
Koala. All indications point to a successful upgrade, but we do not see
the ability to use IMAP in the postmaster setup in the web based
administration interface. One of the reasons for upgrading OTRS was to
have IMAP functionality, as our sys admins are migrating all of our
email accounts to a server that only does IMAP.
Is there anything we should be checking to gain this functionality? To
restate the question (hopefully clearer): We do not see IMAP as an
option in /otrs/index.pl?Action=AdminMailAccount in the pull down menu
on that page.
--
Cristian Alvarado
Academic Technology HelpDesk
(415)338-6836
ocdude@sfsu.edu
------------------------------
Message: 2
Date: Thu, 15 Apr 2010 11:30:53 -0700
From: "Mikola Rose"
Subject: [otrs] 2.4.7 - Locked Tickets
To: "User questions and discussions about OTRS."
Message-ID:
<9AB94FC40EA74F48838C6CCC5A958841CFB8F8@powerexchange.power-soft.net>
Content-Type: text/plain; charset="us-ascii"
Hi there,
I recently made a change to Ticket::ViewableStateType: 'unlock'
'tmp_lock' and added 'lock' so that everyone could see all locked
tickets regardless of who they were locked under in the queue views.
As a result the Locket Tickets counter for any particular user always
shows 0. If you enter Locked Tickets, it does show only that agents
locked tickets.
Any suggestions on how to get the counter to show the correct amount of
locket tickets for that agent?
Mik
