Hi Massimo,

Am 31.01.13 18:35, schrieb Bianchi Massimo:

 

Hi all,

I did a test-upgrade from 3.1.11 to 3.2

 

It looks great but I have two problems and one question:

 

BLOCKING:

1) missing "new ticket" in customer interface

Apparently I have not the “new ticket” in customer web interface – quite strange !

I tested it with standard theme….

The "Ticket" menu in the customer interface is supposed to be clickable, a submenu should open. If that is not the case, you might be missing some JavaScript loaded on the page. That could be caused by your permission problem with SysConfig.

 

MINOR

2) search for customer ID in “customer” ->  “customer information” starts a query that never ends

                               it works if I search for customer user in the same screen

Do you get any JavaScript (Browser console) or OTRS errors (logfile)?

 

Anyone else experiencing the same problems ?

 

QUESTION

Curiosity: I created a test process (really great! Compliments to OTRS Dev group), but I cannot find a way/button to start it. Even the manual is not clear to me.

I thought there will be a “process ticket” or something like that..

If you created a new active process and synchronized it to disk, a new menu item will be visible: Ticket -> Create new process ticket. This will let you select the process.

Best regards, mg
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Martin Gruner
Senior Developer R&D

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