Hi,

Using OTRS 2.2.2 and noticed that it's possible there's a problem with CustomerTicketZoom.dtl code :

-----
<!-- dtl:block:FollowUp -->
      <hr>
      <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data" name="compose">
        <input type="hidden" name="Action" value="CustomerTicketZoom">
        <input type="hidden" name="Subaction" value="Store">
        <input type="hidden" name="TicketID" value="$QData{"TicketID"}">
        <input type="hidden" name="ArticleID" value="$QData{"Article::ArticleID"}">
        <input type="hidden" name="FormID" value="$QData{"FormID"}">
        <table border="0" width="100%">
          <tr>
            <td class="contentkey" width="15%">$Text{"Subject"}:</td>
            <td class="contentvalue" width="85%">
   --->           <input type="text" name="Subject" value="$QData{"Subject"}" size="70">   <---
            </td>
          </tr>
          <tr>
-----
It seems $QData{"Subject"} should filled up Subject textbox with old Subject for the current ticket but it currently doesn't.

Does anyone can confirm me this behaviour is normal or not, or at least is the same as mine on its OTRS installation ?

Thanks by advance,

BR,

Laurent Minost