Hi Philippe,
 
In your config.pm what are your mappings?

Ie check the following lines:

 CustomerUserListFields => ['cn', 'mail'],

        CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],

Those are from my LDAP config, which I can search by name.

Regards,


On Thu, Oct 22, 2009 at 2:10 PM, Martignier, Philippe <philippe.martignier@wipo.int> wrote:

 

Hi there,

 

When I search a customer or when I input a new ticket and want to input a customer, the research of customer is available only via the e-mail, not working with the first name or last name?

 

Any idea?

 

I have version 2.4.4. and LDAP connection

 

As from the database admin there is nothing to do on the LDAP side and I want I make a search with LDAP in OTRS (sysconfig) I find nothing about index or fields …

 

Any idea really welcome as it is quite urgent !

 

Many thanks in advance

 

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB I

Office : 2,4

 


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