Hi Ian,
My apologies, that was a terrible email I sent!
No problem...
After the CVS, I attempted to do the update to the database.
OK...
I kept getting denied access though and I even tried using SetPermissions.
The SetPermissions.sh will only do the chown and chmod to the OTRS files...
Anyhow, in the end I decided to try again. I removed the rpms for otrs and mysql and reinstalled from scratch.
If you want to use the CVS version, why are you going to install the OTRS rpms?
When I tried to run otrs up with rcotrs start, it barfed complaining about Config.pm not having the correct write permissions so I ran chmod 666 on it. Now otrs runs but when I try to go to installer.pl, I get the error about user root@localhost denied.
You have a problem with the rights at your MySQL Server. It seems that the user root@localhost (which you have to use if you want to create a new database) has a password set or that the user does not exist. But this has nothing to do with OTRS. Be sure that your MySQL installation is ok. Maybe you can use one of the admin tools for MySQL... PS. Have a look at the (CVS) manual. The installation part for the tar.gz file could be very interesting for you... Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!