Re: [otrs] RegExp and sets in Ticket searches and GenericAgent??

Hi TechFan, That would be pretty difficult, because the GenericAgent uses searches in the database, so it does like SELECT * FROM TICKET WHERE .... and since WHERE-statements don't support Regexes, the only solution is to SELECT the complete database and then evaluate the regex for every ticket, I guess that is a bit too much. So it would be an idea if you file an enhancement request at MySQL and PostgreSQL to accept regex constructs in SELECT statements.... :D ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 1:41 PM, TechFan wrote:

I assume that this means I am correct. . .no RegExp in genericAgent. . .

----- Original Message ----- From: TechFan To: "User questions and discussions about OTRS." Sent: Friday, June 04, 2010 12:00:39 AM Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent??

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I was trying to search through tickets using a regexp in the ticket search?  It seems that I can't use regexp there or in the GenericAgent?  Is that true or am I missing something.  Ideally, I would be using a RegExp set to grab a value and set it in another field. . .is that possible?  Thanks. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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