Hello All,

I am attempting to get a windows OTRS 2.2.5 installation working for evaluation.

I have configured my POP3 and SMTP settings and although I can receive emails I get this error when trying to reply.

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Mar 19 11:01:09 2008

Message: Can't send to: user@email.co.uk! Enable debug for more info!

Traceback (3280):

   Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 98

   Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498

   Module: Kernel::System::Ticket::Article::ArticleSend (v1.147) Line: 1610

   Module: Kernel::Modules::AgentTicketCompose::Run (v1.30.2.2) Line: 364

   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670

   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47

   Module: (eval) (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203

   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169

   Module: ModPerl::Registry::handler (v1.99) Line: 30

I have tested this does work for this installation with a different SMTP mail account.

How can I find what is going wrong here?

Best Regards,

Ian Wells

PrecisionPoint Software - Abbey House - Grenville Place - BRACKNELL RG12 1BP - UK
Support: +44(0)845 130 6280  Main: +44(0)845 130 6278  Fax: +44(0)845 130 6279
Ian.Wells@precision-point.com