Hurray Nils ! It worked :) I'm still having a problem with the menubar. Here is how it looks : two "buttons" side-by-side instead of a sub-menu. Should a specific module be developped to handle sub item for the "New ticket" menu ? Ionel Le 12 nov. 2010 à 21:36, Nils Leideck - ITSM a écrit :
Hi,
try to use this link:
or for your case:
Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Subject=New+project;Body=Project+name
On 11.11.2010, at 20:14, GARDAIS Ionel wrote:
Hi,
Following the blog entry http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ , I tried to adapt it to Frontend::Customer::ModuleRegistration::CustomerTicketMessage
Unfortunately, the link : Action=CustomerTicketMessage&Subaction=StoreNew&Subject=New+project&Body=Project+name
raises the following error :
Error: Need TicketID! Comment: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Nov 11 19:59:26 2010
Message: Need TicketID!
Traceback (6339): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.259) Line: 118 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.73) Line: 409 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.55) Line: 956 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.42) Line: 204 Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
Looks like it ask for a TicketID but this should be a template … Is there something wrong ?
Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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