Hi, Thanks - that makes it a lot clearer. Is there a way to have a status of "Awaiting response from customer" or similar? James. -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Martin Edenhofer Sent: 09 December 2002 13:01 To: otrs@otrs.org Subject: Re: [otrs] Ticket Status Hi James, On Mon, Dec 09, 2002 at 12:49:44PM -0000, James Jeffrey wrote:
Sorry if this is a dumb question. What is the Ticket Status used for and how cna I change it?
The ticket status shows the ticket state. Maybe the ticket is open, new, closed, ... The ticket status will be changed after action (compose answer, close, ...) on the ticket (automatically). Just tickets with 'new' and 'open' will be shown in the queue view. Is it clear to you?
James Jeffrey
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs