Hi Mathias, thank you for your time. Yes, it is configured. I was unable to find the problem. My Config.pm is here and I would appreciate if you look for an error. *Config.pm:* # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2014 OTRS AG, http://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # Note: # # -->> Most OTRS configuration should be done via the OTRS web interface # and the SysConfig. Only for some configuration, such as database # credentials and customer data source changes, you should edit this # file. For changes do customer data sources you can copy the definitions # from Kernel/Config/Defaults.pm and paste them in this file. # Config.pm will not be overwritten when updating OTRS. # -- package Kernel::Config; #use strict; use warnings; use utf8; sub Load { my $Self = shift; # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # The database host $Self->{'DatabaseHost'} = '127.0.0.1'; # The database name $Self->{'Database'} = "otrs"; # The database user $Self->{'DatabaseUser'} = "otrs"; # The password of database user. You also can use bin/otrs.CryptPassword.pl # for crypted passwords $Self->{'DatabasePw'} = '********'; # The database DSN for MySQL ==> more: "perldoc DBD::mysql" $Self->{'DatabaseDSN'} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}"; # The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg" # if you want to use a local socket connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # if you want to use a TCP/IP connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};"; # The database DSN for Microsoft SQL Server - only supported if OTRS is # installed on Windows as well # $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433"; # The database DSN for Oracle ==> more: "perldoc DBD::oracle" # $Self->{DatabaseDSN} = "DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}"; # # $ENV{ORACLE_HOME} = '/path/to/your/oracle'; # $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS'; # $ENV{NLS_LANG} = 'AMERICAN_AMERICA.AL32UTF8'; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = '/opt/otrs'; # ---------------------------------------------------- # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # ---------------------------------------------------- # # $Self->{SessionUseCookie} = 0; # $Self->{CheckMXRecord} = 0; # ---------------------------------------------------- # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{LogModule::LogFile} = '/var/log/otrs.log'; $Self->{Organization} = '*********'; $Self->{ProductName} = '***********'; $Self->{DefaultLanguage} = 'pt_BR'; $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host1'} = '127.0.0.1'; $Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=aa,dc=bbbbb,dc=ccc,dc=dd'; $Self->{'AuthModule::LDAP::UID1'} = 'uid'; $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=atendentes,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; # $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend'; $Self->{AuthSyncModule} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = '127.0.0.1'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=aa,dc=bbbbb,dc=ccc,dc=dd'; $Self->{'AuthSyncModule::LDAP::UID'} = 'uid'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', # UserMobile => 'mobile', }; # Attributes needed for group syncs # (attribute name for group value key) $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid'; # (attribute for type of group content UID/DN for full ldap name) $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; # AuthSyncModule::LDAP::UserSyncInitialGroups # (sync following group with rw permission after initial create of first agent # login) $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [ 'users', ]; # AuthSyncModule::LDAP::UserSyncGroupsDefinition # (If "LDAP" was selected for AuthModule and you want to sync LDAP # groups to otrs groups, define the following.) $Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = { # # ldap group 'cn=NetAdmins,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd' => { # # otrs group 'admin' => { # # permission rw => 1, ro => 1, }, }, 'cn=users,ou=Group,dc=aa,dc=bbbbb,dc=ccc,dc=dd' => { 'users' => { rw => 1, ro => 1, }, } }; # CustomerUser # (customer user ldap backend and settings) $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => '127.0.0.1', BaseDN => 'dc=clientes', SSCOPE => 'sub', }, }, # customer unique id * CustomerKey => 'uid',* # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'initials', 'sn'], # # show now own tickets in customer panel, CompanyTickets CustomerUserExcludePrimaryCustomerID => 0, # # add a ldap filter for valid users (expert setting) # # CustomerUserValidFilter => '(!(description=gesperrt))', # # admin can't change customer preferences AdminSetPreferences => 0, # # cache time to live in sec. - cache any ldap queries # CacheTTL => 0, Map => [ # # note: Login, Email and CustomerID needed! # # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], # # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], ], # ---------------------------------------------------- # # ---------------------------------------------------- # # # # end of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use base qw(Kernel::Config::Defaults); # -----------------------------------------------------# 1; On 2/2/2015 3:21 PM, Mathias Bräunling wrote:
Well.. OTRS is telling you it is looking for a customer key. Which is an attribute that can be used as a unique identifier for a customer user.
Have you consulted the official documentation? http://otrs.github.io/doc/manual/admin/stable/en/html/external-backends.html...
--Mathias
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