Hello,
I've updated to 3.0.1, and I'm not seeing the option to set this. Would you be able to point me in the right direction?
Thanks,
Kris
From: "Nils Leideck - ITSM"
To: "User questions and discussions about OTRS."
Sent: Sunday, November 7, 2010 8:50:58 AM
Subject: Re: [otrs] From address for messages sent
Hi,
this will be possible with OTRS 3.0
On 06.11.2010, at 19:50, Kristofer Pettijohn wrote:
I am looking into migrating my support system from RT to OTRS. One thing that RT does that I like, is that when an agent sends an email on a ticket, the display name in the From header is set to the agents name. Is it possible to have OTRS do this as well? (ie: From: "John Smith" < support@example.com >, or even: From: "John Smith - Company Name < support@example.com >") ?
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
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