I'm trying to make a link in AgentTicketZoom.dtl to a page with
customer info. The target page will depend on what queue you're in.
Following the examples in the developer docs, I did a simple dtl "if"
statement, something like this -- <br>
<br>&lt;dtl if ( $Data{&quot;QueueID&quot;} eq &quot;5&quot; ) { $Data{&quot;Adminpage&quot;} = &quot;accountinfo.mhtml&quot;; }&gt;<br><br>I can see the QueueID just fine. No matter what I do, I cannot set &quot;Adminpage&quot;, even with a simple &quot;set&quot; -- <br>



<br>&lt; dtl set $Data{&quot;Adminpage&quot;} = &quot;accountinfo.mhtml&quot;; &gt;<br><br>-- it doesn&#39;t work. Version is 2.2.4-01. What am I doing wrong? Thanks.