Hi,
you should create a "postmaster filter" matching all of the email addresses
and setting X-OTRS-Queue or create the same with the Generic Agent
(specifing a cron time) depending on the setting of the "Postmaster Mail
Account" (Dispatching by selected queue [defaulted with raw] or by TO:)
On Thu, Aug 13, 2009 at 4:17 PM, Partington, Eric
Hello list :)
I was wondering if there were any suggestions out there as to why mail incoming mail is not routed to the designated queue's.
I have set my /etc/mail/virtusertable to @mail domain otrs So I get all mail that is destined for my system
After sendmail accepts the mail and sends it to otrs is where I think the problem occurs.
I have a number of queues set up A A.1 A.2 B C C.1 C.2 Raw Postmaster
I have three email addresses defined: a@domain -> queue A b@domain -> queue B otrs@domain -> queue C
When I connect with telnet to the server and send an email to otrs@domainthe email is not routed to queue C but to the Raw queue. If I send to any of the other queues then they are also sent to the Raw queue.
I have checked that the email address is valid, the queue is vcalid. There are no errors in the logs. It appears that the parsing and moving isnt working. There are no generic agent jobs or filters present on the system.
Any ideas ? This system was just migrated from 2.2.6 to 2.3.4 FYI.
Eric Partington | Security Monitoring and Compliance |* Royal Bank of Canada* |T: 416-348-4429
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