Even if i remove all
customers form groups, and agents too, when i go to the ticket creation in the
agents interface, I can see all the customers of the system.
Atte.
Andrés Rothkegel Nuñez
Área Soporte TInet
Soluciones Informáticas
032-2 99 8042
09-919 536 55
De:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Camilo Vieira
Enviado el: Martes, 27 de Enero de
2009 15:15
Para: User questions and
discussions about OTRS.
Asunto: [otrs] RES: Customer group
problem
I configured customers in groups and
created roles for the agents.
Camilo Vieira • Coordenador de Infra-estrutura de redes
Navita • Portais e BlackBerry •
55 11 3055-2001
De:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Andrés Rothkegel
Enviada em: terça-feira, 27 de
janeiro de 2009 13:53
Para: 'User questions and
discussions about OTRS.'
Assunto: [otrs] Customer group
problem
I have 4 big divisions,
all users from 4 country, they have responsibles of ticket creation, the
question is, how can i show only the customers that are included in the same
group of the agent, in the mail or phone creation of ticket, and no all
customers registered in the system.
thanks
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__________ Information from ESET NOD32 Antivirus, version of virus signature
database 3791 (20090122) __________
The message was checked by ESET NOD32 Antivirus.
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