27 Aug
2013
27 Aug
'13
4:52 p.m.
Hello, my intention is to modify the layout of the PDF, which is created when I click on "Print". The underlying link is http://192.168.56.2/otrs/index.pl?Action=AgentTicketPrint;TicketID=2;Article..., but when I modify Kernel/Output/HTML/Standard/AgentTicketPrint.dtl it has no effect on the PDF Output. What am I doing wrong? Thanks for any hints or suggestions, Stefan