20 Oct
2004
20 Oct
'04
2:35 p.m.
On Wed, 20 Oct 2004 14:31:22 +0100 (BST), lance@uklinux.net
Is otrs supposed to match emails on reply-to/message-id and put them into the correct ticket ???
OTRS looks only at the subject line for the Ticket Number. It associates the message with all the other messgaes that have the same ticket number. If there is no ticket number, it creates a new message.