Double check that this process: $HOME/bin/GenericAgent.pl -c db >> /dev/null Is the one that runs every 10 minutes. The -c db tells it to run the Agents stored in the database. -brian -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jack Doyle Sent: Wednesday, February 23, 2005 10:51 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] Generic Agent not running They are there and both work. The system set them up itself. The GenericAgent runs at 00, 20, and 40 and the Generic Agent for the DB stuff every 10 minutes. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Brian McFarlane [mailto:brian.m@asu.edu] Sent: Wednesday, February 23, 2005 11:54 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] Generic Agent not running Check your cron job for the generic agent. -Brian -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jack Doyle Sent: Wednesday, February 23, 2005 8:46 AM To: User questions and discussions about OTRS. Subject: [otrs] Generic Agent not running I have three generic agent jobs set up. Two are set to run every ten minutes (basically, as often as the web interface will allow). However, it doesn't run every ten minutes. Seems to run every twenty or so. Any thoughts? Running from the "run now" link is fine. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?
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