28 Sep
2005
28 Sep
'05
10:11 a.m.
Hi Camilla It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "company ticket". Hope this helps. Best regards Roberto Camilla Krag Jensen wrote:
I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket?
:-)