Hi All,
According to Danial Litzbach say we can link Priorities with SLA but you
need to create for each level a generic Agent individually.
Thanks,
Best Regards,
Yousef Hajjat | System Engineer
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Daniel Litzbach
Sent: Wednesday, February 19, 2014 8:48 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Priority -SLA
Hi,
maybe you could handle this using the GenericAgent.
Regards
Daniel
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Gerald Young
Gesendet: Dienstag, 18. Februar 2014 17:52
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Priority -SLA
No. They're separate because they're separate.
http://forums.otterhub.org/viewtopic.php?f=62
http://forums.otterhub.org/viewtopic.php?f=62&t=19935 &t=19935
http://forums.otterhub.org/viewtopic.php?f=53
http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p80263
&t=16009#p80263
On Tue, Feb 18, 2014 at 11:47 AM, Hugo Hidalgo
wrote:
Hi Guys,
I would like to know if it is possible priority linked with SLA. Example:
Priority 1 <-> SLA 1
Priority 2 <-> SLA 2
Priority 3 <-> SLA 3
Depending on the priority applies a different SLA.
Best Regards.
----------------------------------------------------------------------------
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image001
Hugo Hidalgo Peñalver
Support System Engineer, EMEA Cloud CoC
Anabel Segura 7
28108 Alcobendas - Madrid (SPAIN)
Mo: +34 912032960 tel:%2B34%20912032960
E-mail: hugo.hidalgo@emea.nec.com
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marty Hillman
Sent: martes, 18 de febrero de 2014 16:51
To: 'OTRS'
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
If I understand correctly and you are taking a backup of your 3.1 database
and restoring it to a different server on 3.3, you still need to run the SQL
extents scripts in the installers to do the database modifications. You
would do best to install the 3.1 version on the new system, then upgrade to
the 3.2.x path, then to 3.3. This way you can be sure you did not miss any
steps.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
sameer khan
Sent: Tuesday, February 18, 2014 9:07 AM
To: OTRS
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the 3.1.0
then do upgrade testing. Also just to point out i am also using kix4otrs for
3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will cause issue ?
Thanks
_____
From: alvaro@gridshield.net
Date: Tue, 18 Feb 2014 08:45:32 -0600
To: otrs@otrs.org
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
Also you need to download a install packages for 3.3 then your repository
will update to 3.3
Regards
2014-02-18 8:40 GMT-06:00 Reto Müller :
Hi
As far as I know you have to update first to 3.2 and than to 3.3. I had no
problems to upgrade from 3.1 > 3.2 > 3.3 by following the steps in the OTRS
documentation.
http://doc.otrs.org/3.3/en/html/upgrading.html
Cheers
Reto
Am 18.02.14 15:27, schrieb sameer khan:
Hi guys,
I want to migrate from my 3.1.10 system to 3.3.4 ( new server). I have tried
the database dump, but i see it is not working properly i.e. in package
manager on 3.3.4 with database restored from 3.1.10 , i am still packages
3.1.10 version that is from the old system.
I only intend to keep the tickets data, CMDB and related data.
Thanks
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Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net
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