Hi there,

we use OTRS as an internal tool to communicate with our customers. None of them ever logged into the system most of them even do not know how todo that.
We just communicate via Email with each others. So Email is what theve all got.
How else would you get the tickets into the system or the resolutions of the ticket to the custormer? You may use a phone ticket including a dummy adress therefore...

hth abit,

Li


otrs-bounces@otrs.org schrieb am 27.01.2005 14:17:05:

>     Hi!
>
> I try to use otrs within my support group - but
> I don't want to have UserLogin, email and Customerid
> as requiered fields, as not every Customer needs a login, not
> every Customer has an email address.
> I only need the id as primary key in the table (and that should
> be Auto Increment)
>
> Is there a way to do that, or at least to set automatic random
> default values for the fields?
>
> lg
> Maritn
>
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