Re: [otrs] Re: Re: Upgraded system and now OTRS causes a segfault inapache

17 Jun 2005

      Some points of clarification.

You seem to be suggesting that you have a 1.3.1 otrs database backending
for a 1.2.4 otrs system. As the database schema is different between
1.2.x and 1.3.x would suspect that this could cause a few problems. If
on the otherhand you have a unupgraded 1.2.x database being accessed by
a 1.3.x otrs setup the 1.3.x setup will tend fall apart. Both 1.2.4 and
1.3.1 accessing the same dataset sounds like one of those interesting
experiences :-)

The problems you are reporting seems to be consistent with a 1.2.x
database being used with 1.3.x (at least in my experience), it is
possible that the database itself was not upgraded when you upgraded to
the new distro if you were originally running 1.2.x. You do not report
what version of otrs was installed before you upgraded the distro.

On Fri, 2005-06-17 at 10:09 +0100, Des Quinn wrote:
...
Hi and thanks for the reply.
I did not upgrade from 1.2 to 1.3.1, as the upgrade I  performed was on the 
linux box. The otrs version stayed at 1.3.1 while apache, perl, and mysqls 
version changed. The current windows vmware session has otrs 1.2.4 on it at 
present but is pointing at a 1.3.1 database on the "broken" linux machine.
regards
"Graham T. Smith"  wrote in message 
news:1118993716.7817.3.camel@GTSSony.gtshome...
...
Did you follow the procedure provided in the UPGRADING document found in
the otrs directory, when you initially upgraded from 1.2 to 1.3?
On Fri, 2005-06-17 at 01:33 +0100, Des Quinn wrote:
...
Well I have made some progress albeit is a parralell direction :) I have
installed the windows version of otrs installer onto a vmware XP session. 
I
have then pointed this at the OTRS database on the linux machine. And it
works with me being able to view all the tickets.
Now I have not done too much testing yet but I am wondering if a otrs 
1.24
install pointing at a otrs 1.31 database is going to end in some trouble.
However thats not a major issue as I will be using this as a read only
system to look at past info until I get it working properley on the Linux
box
so does this give any more clues into my problem .....?
"Des Quinn" <> wrote in message news:d8ots7$715$1@sea.gmane.org...
...
Hi,
[Stuff deleted]
...
after the upgrade. I have other php based web applications that can 
access
the database without issue, and the websites located on the box are not
showing any issues. It is only OTRS that seems to have an issue that
results in an apache child process seg faulting.
This occurs when I try to access the logon page, either customer or 
agent
and sometimes I dont even get the logon page displaying. When I start 
the
otrs service its checks complete ok although I did have to set
OTRS_DB_RUNNING=0 in /etc/sysconfig/otrs. The log shows the connection
being authorised when I enter my details into the logon fields but then 
it
just goes to a 404 page. Setting apaches log level to debug does not 
seem
to produce any more information.
Having looked through this thread "Segmentation fault (Apache 1.3 & 2)
when trying to login to OTRS" on the mailing list which appears to be 
very
similar, but I dont get any further by following its suggestions. I do 
not
get any error message when starting via apachectl. Perl:DBI is
perl-DBI-1.40-4.
Can anyone give me a direction to follow as I am at a loss.
regards
Des Quinn
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