Re: [otrs] Circumvent the FAQ Article's subject to be appended to theresponse-email's subject

5 Jan 2010


      Solution:

in $OTRSROOT/Kernel/Output/HTML/Standard/AgentFAQ.dtl

Disable this block of code:
---
    if (parent.opener.document.compose.Subject.value == '') {
      parent.opener.document.compose.Subject.value = 
document.spelling.Title.value;
    }
    else {
      parent.opener.document.compose.Subject.value += ' - ' + 
document.spelling.Title.value;
    }
---
=> lines 227 - 232

Stefan

Re: [otrs] Circumvent the FAQ Article's subject to be appended to theresponse-email's subject

Stefan Guha