Hello,
either on database or in filesystem, depending on what you have at
defined at
Ticket -> Core::Ticket
Ticket::StorageModule:
Select your TicketStorageModule to safe the attachments of
articles. "DB" stores all data in the database. Don't use this module
if big attachments will be stored. "FS" stores the data in the
filesystem. This is faster but webserver user should be the otrs user.
You can switch between the modules even on a running system without any
loss of data.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
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