Victor,
Thanks for the response and I apologize for the confusing language.
Basically, what I am asking is if a hot backup site can be configured.
I.e. Site A has the main OTRS service and Site B has a backup that
must be synchronized with Site A.
In the case that Site A fails, Site B should be able to pick up from
where Site A left off with no major problems (I understand that
e-mails may be forced into queues).
Finally, when Site A comes back online, it should synchronize with
Site B and resume the primary server function.
I believe that the setup you describe would work but it may be
interesting getting the heartbeat metrics correct at distributed
sites.
Thanks!
Trevor
On 7/6/05, Victor Rodriguez Cortes
Hi!
I've searched through the archives and haven't found anything on this yet. Has anyone managed to set up OTRS in a multi-homed setting? If so, how would you go about this?
What do you mean with "multi-homed"? Sorry, I don't speak english natively and I don't really know how to translate "multi-homed" to spanish when refering to OTRS ;)
Is it just a matter of setting up multi-master MySQL databases?
I suppose that it depends on what do you need to archieve using a "multi- homed setting". If you need to distribute the load, you can put Apache and OTRS on one server, an SMTP server on another and the MySQL database on a third machine, for example. If you need High Availability, you may use HeartBeat+DRBD and share mysql and OTRS data between 2 machines, so if the "master" goes down, the "slave" server will startup the service with little service loss. That's how I have it right now.
Thanks,
Trevor
Regards,
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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