I just want to add a information,
We can see in the log that otrs is sending the mail, but the customer did'nt get it :s
"Sent customer 'OwnerUpdate' notification to 'karl@gmail.com'.
Tue Jan 13 09:15:43 2009
notice
OTRS-CGI-10
Sent
email to 'karl@gmail.com' from 'ITP Ticket System
'. HistoryType =>
SendCustomerNotification, Subject => Re: [ITPTicket#2009011310119]
New Owner "Karl"!;
Tue Jan 13 09:15:25 2009
notice
OTRS-CGI-10
Sent customer 'QueueUpdate' notification to 'ktrasschaert@gmail.com'.
Tue Jan 13 09:15:25 2009
notice
OTRS-CGI-10
Sent
email to 'karl@gmail.com' from 'ITP Ticket System
'. HistoryType =>
SendCustomerNotification, Subject => Re: [ITPTicket#2009011310119]
New Queue "Maintenance SMBS::Maintenance remote [SMBS]"!;"
From: karlzre@hotmail.com
To: otrs@otrs.org
Date: Tue, 13 Jan 2009 07:18:48 +0000
Subject: [otrs] Notification not send to customer
Hi Everybody,
I'm using OTRS 2.2.7 on a UBUNTU server.
First i'v installed a older version of OTRS on my server and the notifications where working correctly.
Now when a customer create a new ticket By e-mail, he didn't get any notification for open/close/owner Change or moved ticket.
But The agent get the notifications and if we answer to the ticket, the customer get the answer. ( So i think i can say that the smtp server is well configured.
In the admin the autoresponse <-->queue is configured
I also done that :
In version 2.2.4, the line (4192) is:
Before:
if (!$Param{SendNoNotification}){
After:
if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){
But didn't did the trick.
Any idea?
Thx in advance
Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du temps grâce à Windows Live !
_________________________________________________________________
Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du temps grâce à Windows Live !
http://www.microsoft.com/windows/windowslive/default.aspx
