Hi,
-----Original Message-----
Hi,
I have OTRS installed on a Windows 2000 server.
1. Using the Utilities option of OTRS I can view the closed tickets which shows Ticket#, Age, Subject, State, Queue, Owner & Customer ID. I would like to add an extra column which show the Accounted time for each ticket. Does anybody have any idea how to do this?
You can create your own style by copying one of the existing ones (e.g. Lite, Standard) to a new folder. The styles are located under /opt/otrs/Kernel/Output/HTML There should be a dtd-file for the utilities.
2. What happens to the closed tickets, where are they stored? Is there a way to store closed tickets in a different folder? Eg. Closed tickets from company A will be stored in Company A and Closed tickets form company B will be stored in Company B. At the end of each month I want to tally up the number of hours spent on each company, maybe graph the stats. Does anyone have any ideas? Are there ways to set the graph?
Depending on your configuration tickets are stored in a database or in the filesystem. Normally, they will be stored in a database. I haven´t used this myself but I think you can use GenericAgent.pl to move closed tickets to another db table. I don´t know if you will still be able to use the graph module as otrs assumes tickets to reside in only one table. Maybe someone else can give you deeper information.
3. Personal Queue - It is alway empty. How do you move/store tickets in this queue?
You can configure (in you agent settings) which queues you want to be your favourite ones. If there is a ticket in one of these queues you will also see it in your personal queue.
4. Under the customer.pl and index.pl, how can I add my company logos to these pages?
same as above - change the appropriate dtd (don´t know the right one =) Cheers, Lars