Re: [otrs] Mysql Help

Actually it migth take you about 1 hour or more. Be Patient. Regards On Tue, Sep 25, 2012 at 9:45 AM, Andrew Meyer wrote:

Not working… I guess it might take some time to close 25K tickets.****

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Andrew Meyer****

*Precision Practice Management*****

T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365****

Email: ameyer@precisionpractice.com****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Muhammad El-Sergani *Sent:* Tuesday, September 25, 2012 10:36 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Mysql Help****

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I vote for Generic Agent as well. Works very good. ****

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Thanks****

//M****

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On Tue, Sep 25, 2012 at 4:57 PM, Alvaro Cordero wrote:****

Hello Andrew,

I believe it is better to do it through the Generic Agent Interface, since there are more than one database table involved into ticket information. You could run a delete from ticket command, but it will still keep data into ticket history, article and other tables.

Best Regards.

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On Tue, Sep 25, 2012 at 8:52 AM, Andrew Meyer < AMeyer@precisionpractice.com> wrote:****

I need to close about 25,000 tickets all with the same email address. I was hoping to do this within the MySQL Workbench or at the command line. ****

Can anyone assist me in executing this command?****

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Thanks,****

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Andrew Meyer Unix Systems Administrator *Precision Practice Management* *The business behind the practice.*****

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C: 314-565-0868****

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F: 314-881-5365****

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net