Why are you sending to a bcc on every message? just curious. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: David Hoskin [mailto:dhoskin@ebia.com] Sent: Wednesday, March 02, 2005 3:19 PM To: User questions and discussions about OTRS. Subject: [otrs] Format of email messages and external mailbox (again) How can the outgoing email be reformatted to place the response ABOVE the original message? And again, anyone know how to "pre-populate" the bcc field for sending to an external mailbox? David Hoskin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/