Is there a possibility to close or remove them all?
While they can't be identified by one rule (maybe a few rules), can I search through open tickets, select and close them all?
I also can find all the notifications that created those tickets, can some process could match the mail with created tickets and close them automatically?
On 03.05.11 08:44, Oliver Methfessel [MC] wrote:
I'm not firm in ITSM, but have you though about using the search funktion and then making a bulk aktion. You've got a "select all viewed" button on the left bottom of the search result.
I don't see that button. Do I need to upgrade OTRS, install new module, or just search in some specific way in order to see it? -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. I intend to live forever - so far so good.