15 Apr
2004
15 Apr
'04
11:01 a.m.
We have been using OTRS for a little while and have recently upgraded to 1.2.2, which has gone very smoothly. There is one aspect of the new system that is driving us crazy, there is a check on the message body when seting the Ticket PENDING or CLOSING to ensure that it is not empty. Is there a way to disable this check? Thanks for a geat product, one support suggestion would be to provide a way for the online lists to be searched. Regards Neil Gow