Re: [otrs] OTRS 2.4 theming problem Markus

8 Jan 2010

      Hi Marco, Alex and Markus,

Thank you very much for your answers :D the one that make it work was 
from Marco, updating the customer_preferences table.

Thanks again from México.

Ser Iulián Armenta Legorreta
Área de Calidad Zentrum
Ext: 119

Marco Vannini escribió:
...
If you want to reset all of your account and you have access to the db 
it's easy, first find who does not have your new theme with:
select * from customer_preferences where preferences_key like '%Theme%';
and then, if you want, you can do an update like
update customer_preferences set preferences_value = 'yourtheme' where 
preferences_key = 'UserTheme' and preferences_value = 'themetobechanged';
MV
On Fri, Jan 8, 2010 at 8:28 AM, Axel Christ mailto:ach@crossconsense.de> wrote:
In OTRS every user can set his own favorite theme in the
    preferences dialog. This will overwrite your default, I suppose.
    So I guess if you create a new user now he will have the correct
    theme.
Cheers,
Axel
------------------------------
Message: 5
    Date: Thu, 07 Jan 2010 11:06:06 -0800
    From: Ser Iulian Armenta Legorreta mailto:sarmental@zentrum.com.mx>
    Subject: [otrs] OTRS 2.4 theming problem
    To: "User questions and discussions about OTRS." mailto:otrs@otrs.org>
    Message-ID: <4B46309E.7080103@zentrum.com.mx
    mailto:4B46309E.7080103@zentrum.com.mx>
    Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Hi,
I created a new theme "newtheme" for OTRS I followed the
    documentation,
    I created new folder called "newtheme" with the new files in
    /opt/otrs/Kernel/Output/HTML and I changed the default theme to
    "newtheme" on sysconfig.
Now in the customer interface "customer.pl http://customer.pl"
    it works fine but at the
    moment you login as client automatically change to the standard theme.
Any ideas why or what I'm missing?
Thanks.
--
    Ser Iuli?n Armenta Legorreta
    ?rea de Calidad Zentrum
    Ext: 119
---------------------------------------------------------------------
    OTRS mailing list: otrs - Webpage: http://otrs.org/
    Archive: http://lists.otrs.org/pipermail/otrs
    To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
    http://www.otrs.com/en/support/enterprise-subscription/
------------------------------------------------------------------------
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/