20 Jul
2007
20 Jul
'07
8:25 a.m.
I have configured Ticket Escalation Notice for every Queue. It works fine, i.e when the Escalation time arrives a notification get displayed to that specific agent. On more functionality, I am interested in adding is that the same notification also get mailed to my Boss, means higher authorities so that they can take action accordingly. How I can do it. The GenericAgent doesn’t seems to help me. Any Idea ?? No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 6:30 PM