Hello, On Mon, Apr 24, 2006 at 10:40:57AM +0100, Alan McKeown wrote:
I have set-up 4 customers in OTRS. I only want them to be able to view tickets and not create them. How is this achieved?
You could change the customer interface and remove the module to create tickets. Also you have to make sure that no tickets are created by messages send to the system.
Also when I create tickets I do not want to send an email to the customer, is this possible? when you set-up a customer you have to have a valid email for them.
You can for example create a new phone ticket and use another mail address then the customers address. But the new ticket can be assigned to the right customer via the CustomerID insert field in the phone ticket screen. If you anser this ticket later, the messages goes to the addres specified during ticket creation and not to the customer.
Alan.
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