I used to think that way as well. But notes are basically a scratch pad for notes as Admins work on a given task. So as I'm working for a few days on a given job, I might end up actually writing things down a few times a day for a few days. This ends up with a whole lot of "Notes". If 'history tracking' were of importance to a given admin, then maybe there could just be a config option to prevent the re-editing of notes globally. What are they thoughts from the rest of the admins on how useful / un-useful this feature would be to you? :-) Jake Bühler. Kai wrote:
Hi Jake, I don't think this is a good idea, because notes are part of the history documentation of a case, by giving the user the posibility to edit notes afterwards you give him a tool to fake the history.
As notes are for internal use only, where is the problem to add another note with corrected information?
kai
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von Covert, Jake Gesendet: Donnerstag, 15. April 2004 20:37 An: User questions and discussions about OTRS. Betreff: [otrs] Feature Request
Can we have the ability to 're-edit' notes? (maybe add to, subtract, etc...)
This would be really useful.