Hello all. We have built three environments to support OTRS/ITSM 1.2.3 in Unix environments. Systems, Acceptance, Production. We built the application functionality in Systems and tested; moved/copied the files and database to Acceptance and tested again and did training. All of our notifications for new ticket, move, addnote, owner change, etc. worked as expected. Our Unix admin followed the same steps they followed when they moved from Systems to Acceptance when they moved to Production. Now our new ticket notifications are not occurring, however our queue move notifications are!!! Can anyone explain what the heck is going on? I've checked preferences for select agents and the validity of the queues and groups and I'm at ropes end. Any ideas? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------