a generic agent job with the desired criteria ?

Ciao.

MV

On Thu, Oct 15, 2009 at 11:59 AM, Marretta, Rosanna <Rosanna.Marretta@yrclogistics.com> wrote:
Hi,
 
Is there anyway to close a call automatically after inactivity after a certain period?
 
Thanks,
 
Rosanna

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