Greg Evans wrote:
I'm open-source Illiterate so bare with me on my silly questions. I plan on using OTRS as an internal help desk for our small company. I don't need the customers to have any functionality with OTRS. I don't know how to change the default agent login from http://localhost/otrs/index.pl to something like Http:// www.agenthelpdesk.com. Where Do i make these changes? I don't know jack about apache, but I'm guessing the changes have to happen somewhere in there... Unfortunately, I don't know the first thing about it. I am somewhat familiar with Microsoft IIS so any help on this issue would be greatly appreciated.
1. You need to setup DNS so that www.agenthelpdesk.com points to the machine that OTRS is running on. This is outside of OTRS and depends on your setup. 2. Set $Self->{'FQDN'} = 'www.agenthelpdesk.com'; in Kernel/Config.pm 3. Add something like 'Redirect / /otrs/index.pl' in the httpd.conf file or put this in a .htaccess file in the document root. Nils Breunese.