hi ppl, I've benn setup OTRS 2.0.3 and configured using Russian language with utf-8 charset on FreeBSD 6.0-RELEASE box. Everything works fine except system-generated emails using Russian language. The body of message encoded in utf-8 and have apropriate headers: Content-Type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: base64 MIME-Version: 1.0 so message body have been dispalyed correctly in all e-mail clients and webmail frontents I've been tested. But message subject encoded in utf-8 and has no correct MIME enclosing like =?utf-8?[encoded subject text]==?= so email client uses it's default character set (usually koi8-r or windows-1251) to display subject line and subject line dispayed incorrectly. can I force OTRS to encode in MIME subject line in all generated messages? I'm using Sendmail method for sending emails and can't switch to SMTP method, because this causes "wide character..." error in Cmd.pm. My FreeBSD box uses SENDMAIL-8.13.4. bye ppl..