Yes, custom reports would be a great help.
Especially reporting on agents productivity, and to identify "problem users".
 
 
 
Thank You

Erik Mathis

-----Original Message-----
From: Covert, Jake [mailto:jake.covert@eds.com]
Sent: Friday, April 04, 2003 10:33 AM
To: otrs@otrs.org
Subject: RE: [otrs] Stock Reports

Yes Please! 
-----Original Message-----
From: J M [mailto:john_20_28_2000@yahoo.com]
Sent: Friday, April 04, 2003 10:23 AM
To: otrs@otrs.org
Subject: [otrs] Stock Reports

Are all the stock reports the one under "Stats" in the admin page?  Are there other reports than anyone has built for OTRS?  Thanks.


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