20 Jan
2008
20 Jan
'08
7:55 p.m.
--On Sunday, January 20, 2008 6:23 PM +0100 "Nils Breunese (Lemonbit)"
You can delete tickets through OTRS. We have a Junk queue and a GenericAgent job that deletes all tickets in this queue every five minutes. Works just fine.
Nils, that's great to know, thank you. We don't see tickets getting deleted from the junk queue. They just collect there. Do we have to do something to activate that? Should there be a CRON job for it? Thanks...