13 Apr
2005
13 Apr
'05
3:26 p.m.
Hi, These are tickets with the same CustomerID.
That´s a config option and if it activated, you can see all tickets from your company.
How does it work out which tickets belong to the same company? Using customer groups, e-mail domain name, or some other method?
Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!