David,
I am having issues with incoming mail in to OTRS. Here is my error message.
OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com

 

It was working correctly until we switched our mail to GMail.  I logged into the GMail account and all of the messages are there but they are not showing up in OTRS.
I verified my settings in Postmaster Mail Account.
Type: POP3
Username: example@test.com
Password:.................
Host:pop.gmail.com
Trusted:Yes
Dispatching:Dispatching By selected Queue
Queue:Support
Valid:valid
 
When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S.
Any suggestions would be helpful.
 
Regards,
Ramsey

 



On Thu, Aug 6, 2009 at 12:26 PM, David Holder <david.holder@gmail.com> wrote:
Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

David

On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy <mreidy@snagajob.com> wrote:

Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

 

Thanks,

 

-Matt



The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

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--
Ramsey Allison
Xavier College Preparatory
4710 North 5th Street
Phoenix, AZ 85012
602-277-3772