Re: [otrs] Associating a group with a CustomerID?

9 Nov 2008


      I was able to put it in an external perl program which I can call in a
preprocessor before the mail goes into Otrs.


if ( my %Uid = $CommonObject{CustomerUserObject}->CustomerSearch(
PostMasterSearch  => $Param{CustomerUserEmail} ) ) {

        my @uids = keys %Uid;
        my $user_login = pop(@uids);
        my @CustomerIDs = $CommonObject{CustomerUserObject}->CustomerIDs(
         User => $user_login
        );
        my $CustomerID = pop( @CustomerIDs )
       # Add mail header X-OTRS-CustomerNo: $CustomerID
}


2008/11/9 Jie(Jack) Zhu :
...
I don't think there is such function.
But it is a nice idea though.
-----Original Message-----
From: Paul Dale [mailto:paul.dale@gmail.com]
Sent: 2008年11月9日 13:03 PM
To: otrs@otrs.org
Subject: [otrs] Associating a group with a CustomerID?
Is it possible to have anyone with a given CustomerID automatically
added to a group or queue?
Thanks,
Paul
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