Not to hard given the right information... but I
don't have that :-0
... by far the easiest way to 'authorize' the OTRS box is
via IP address. If you are behind a NAT with and RFC1918 address (aka
private IP) and running Exchange standard, simply adding the IP of the OTRS host
will suffice. It would go in the properties of the SMTP
connector (System Manager). I don't have a xch box handy to get the
details but from memory that's... System manager | <server> |
Protocols | SMTP, sounds about right?? You'll ad the IP to the IP relay
and restart the SMTP service (services.msc).
If you are running xch enterprise, are using public IPs or
have another setup this will work but there may be other needed steps to
get it to work correctly & securely. I would not recommended opening
the relay by IP with public IPs.
Next I'd check the OTRS SMTP settings (SysConfig) and see
if you are trying to authenticate the SMTP session. Sorry, I thought that was
SSL earlier, doh. WIth the IP relay in place you will not need to perform
SMTP AUTH(entication).
Last, you'll need to enter the xch server IP or hostname in
the SMTP relay field in OTRS (Sysconfig again).
Sorry
for the generalizations... I don't do any of this often enough that I
remember it all. Just enough to know where to look & I click through
exchange on auto-pilot now adays.;-)
chime
in if needed.
LQ
ps
-Poor formating... sorry just came from eye doc who diolated my eyes...
can't see screen.
It appears all modules are there except for a few that arent needed
- forgive me asking what seems like an extremely simple question but how would
I authorize my linux box to use exchange? (its exchange 2007)
On Mon, Jan 26, 2009 at 2:02 PM, LQ Marshall
<qmarshall@inetspace.net> wrote:
________________________________
Sent: Monday, January 26, 2009 12:08 PM
Subject: [otrs] Trying to send mail
I just tried
sending an email (response to my test ticket) and this
error popped
up.
Software error:
No SASL mechanism found
at
/opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm
line
74
Is there a configuration how-to
anyone can point me a link to in
configuring email on
OTRS?
________________________________
Aaron,
It
appears that you are trying to connect to your exchange via SSL/TLS.
Run
the module check routine on your system and verify that SASL is
installed.
It should be in your bin folder (/opt/otrs/bin)
./otrs.checkModules
(http://doc.otrs.org/2.3/en/html/x414.html)
There
may be other issues but this is the knee jerk response based on
your
post. The docs, although cryptic, did have the answer to most
of the
answers to my installation problems. I would suggest enable
some logging
(Exchange/SMTP service, and likewise on OTRS to get to the
bottom).
You may need to authorize he OTRS host on the exchange box
as it may not be
sending email from a real domain. Correct the OTRS
email address(es) or
override on the exchange
box.
LQ
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