Re: [otrs] splitting tickets OTRS 2.2.5

Hi Ali, The 'Split' link that Nils is talking about is located on the bottom down of your ticket details just before the 'Change Queue' field. BR, Laurent Ali M. a écrit :

I dont have that link, when I zoom I only have these links

Back - Lock - History - Print - Priority - Free Fields - Link - Owner - Customer - Note - Merge - Pending - Close

I am using otrs version 2.2.5 on windows, is this link conditional, I mean doesn't appear for tickets with certain attributes/qualities!!!

I also installed the ITSM packages , could this be related!

On Mon, Feb 25, 2008 at 2:56 PM, Nils Breunese (Lemonbit) wrote:

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Ali M. wrote:

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How do you even split tickets, i can't find this option on any screen or in the manual, i can see it state as a feature thought in the features list but i can't find it anywhere! When you zoom in on a ticket there is a 'Split' link you can use to split the ticket.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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