-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Mariuxi Campoverde schrieb:
Thanks for your response Torsten
you're welcome
When I create a new ticket appear this:
Ticket#1000031 Ticket#1000032 Ticket#1000033...
I want to display so:
Ticket#00000001 Ticket#00000002 Ticket#00000003 ....
What is the problem?, it always begins with the number one, why?
...actually the ticket number starts with '10' which is the (default) system-ID of an OTRS instance. So for your purposes it's necessary to write a new ticket counter module (or set the system ID to 00 - if that works).
Ticket::NumberGenerator: Select the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used. The format is SystemID.counter, e.g. 1010138, 1010139. With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter, e.g. 200206231010138, 200206231010139. With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum, e.g. 2002070110101520, 2002070110101535. "Random" generates randomized ticket numbers in the format "SystemID.Random", e.g. 100057866352, 103745394596.
viele Gruesse, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGB3HzvXo8m5PgoXQRAvyLAKCBhq+KxymxFy+dtgdClPtfNGwqLACeKgWX qKM4qgXmjooVEtHLnPmo03E= =E6pk -----END PGP SIGNATURE-----