Re: [otrs] freetext

Hi,

I want to add some technical information to a ticket that should only be visible to agents and not to customers. [SNIP] The problem is that the customer now also sees these fields, where I cannot find a setting to turn these off? If I look in Frontend::Customer::Ticket::ViewNew all freetext fields are set to 0 (disabled) but I still see them. Is there a config setting for this that I'm missing?

Alwasy good to solve your own problems. I looked at the the file under otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl and disabled the freetext block (around line 317). Arnold.